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Urgent! Cloud Infra Support Engineer Jobs | Abacus.AI

Cloud Infra Support Engineer



Job description

About Abacus.AI:

Abacus.AI is an AI research + SaaS company helping enterprises build, deploy, and operate real-time deep learning systems in production.

We work with some of the most data-driven teams globally — and we’re scaling fast.


The Role:

We’re looking for a Cloud Infra Support Engineer to own production reliability, work closely with customers, and act as an on-call operations support engineer during US (PST) night hours .


What You’ll Do:

  • Own and support production cloud infrastructure (AWS / GCP / Azure)
  • Act as on-call ops support during PST night hours (rotational, not continuous)
  • Monitor systems, alerts, and dashboards; respond to incidents and outages
  • Troubleshoot customer escalations and production issues
  • Work hands-on with Kubernetes-based platforms and customer onboarding
  • Build and improve monitoring, alerting, and automation
  • Represent customer needs and influence platform and infra improvements


What We’re Looking For:

  • 2+ years in Cloud Infra / DevOps / SRE / Ops roles
  • Strong experience managing production environments
  • Hands-on with Kubernetes, Terraform (IaC), CI/CD
  • Solid monitoring & observability experience (Prometheus, Grafana, Datadog, CloudWatch, etc.)
  • Proven on-call / incident response experience
  • Comfortable working night shifts aligned with US (PST) time
  • Familiarity with Spark, TensorFlow, GPUs, or MLOps (nice to have)
  • Strong troubleshooting and customer-facing communication skills


What We Offer

  • Competitive salary and equity package
  • Opportunity to work with cutting-edge AI technology
  • Collaborative and innovative work environment
  • Professional development and learning opportunities


Culture : We believe in giving everyone autonomy and ownership and don’t believe in over-management.

We have a hands-off work-from-home environment where each individual has personal responsibility.


Required Skill Profession

Computer Occupations



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